Terms of service

Players do not create an account on their own. The company invites them. They install the app and join with the code and the email the company used.

Keep your login to yourself. One person, one account. You are responsible for what happens with your login until you tell your company, or us, that it was misused.

You can ask to delete your account in the app. If you still have an open challenge, deletion waits until that challenge has finished. Confirming deletion cancels a withdrawal that is still pending.

Your company can suspend a player. We can suspend or close an account if these terms are broken, if we need to protect the service, or if the company asks us to.

Retaylo turns the company's sales into a game: challenges between colleagues, quests, streaks, a leaderboard and an avatar.

Sales come from the company's systems. Experience, coins, rankings and which stores or products count follow the rules the company sets. Colleagues and admins can see the results the company chooses to show.

We can change how a rule is calculated if it is broken or if someone is abusing it. We do not promise a rank, a prize, or that the service will be free of interruptions.

Coins are a balance inside the product. They are not cash, not electronic money, and not a bank deposit. You earn them by playing under the company's rules.

You can request a withdrawal only when the company opens the exchange. The company sets the rate, the currency and any amount it withholds. The company accepts or refuses the request. After approval, the company pays you outside Retaylo. We record the request and the status. We do not pay players, and we do not collect your bank details.

Coins are not wages, not a bonus the law requires your employer to pay, and not a right to money outside a withdrawal the company actually pays. If we or the company close an account for serious abuse, the coins on that account can be cancelled.

The company decides who plays, which stores and products count, when a play period runs, and when a withdrawal can be paid.

Admins invite people, read reports and handle withdrawals. The company must use Retaylo in line with employment law, privacy law and its own policies in every country where its staff work. That includes telling staff what the programme does, and any consultation a local law requires.

The company is responsible for the sales and personal data it sends us, and for having the right to send them. The company pays our fees under the order or the invoice, not under these terms.

We are not the employer of a player. A dispute about pay, hours or the workplace is between the player and the company.

Do not cheat, invent sales, share an account, attack the service, scrape it, or use it to harass someone. Do not upload a file you have no right to share. Do not try to break access controls or to interfere with another company.

We or the company can suspend access if these rules are broken. Serious abuse can end the account without returning coins.

We own the Retaylo name, the software, the design and the game. You receive a right to use them while your company is a customer and you are allowed to play. You do not receive ownership of them.

The company keeps its sales data and its own trademarks. If you send us a suggestion, we may use it to improve the product without owing you a fee.

We provide Retaylo with reasonable care. We do not promise that it will be available without interruption, that a ranking will be correct in every case, or that a withdrawal will be paid. Payment of a withdrawal, and the sales figures the company imports, are the company's responsibility.

To the extent the law allows, our total liability to a company in a year is limited to the fees that company paid us in the twelve months before the claim. We are not liable for lost profit, lost coins, or an indirect loss, to the extent the law allows.

Nothing in these terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence, or any other liability the law does not allow us to limit. A mandatory right you have in the country where you work still stands.

These terms are governed by the laws of the United Arab Emirates as they apply in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over a dispute about these terms.

This does not stop a player from bringing a claim that a mandatory law reserves to the courts or authorities of the country where they work, including a claim against their employer. It does not make Retaylo a party to that employment claim.

We can update these terms. The date at the top of this page will change. If a change is material, we will tell customer companies in the admin or by email before it takes effect. Continuing to use Retaylo after that date means the company accepts the update. Players receive the update through the company that invited them.

Retaylo FZ-LLC, Meydan Free Zone, Dubai, United Arab Emirates. Trade license: to be issued.

Contract questions: legal@retaylo.com. Privacy: privacy@retaylo.com. A player can also ask the admin at their company, or use Help & support in the app.